Privacy Policy

Who we are

FIGHTBASE operates the software at fightbase.co and app.fightbase.co. For the gyms that subscribe to FIGHTBASE, we act as a service provider processing data on their behalf. For visitors to our own website and for gym staff accounts, we are the data controller.

Data we collect

We handle three categories of data:

• ·Gym staff account data — name, email address, and login credentials for staff who use the FIGHTBASE dashboard.
• ·Lead and member data, processed on behalf of gyms — WhatsApp phone number, WhatsApp profile name, the content of WhatsApp messages exchanged with the gym, and booking details such as requested trial classes.
• ·Technical data — server logs, delivery and error events for messages, and usage records needed to operate and secure the service.

How we use data

We use data only to provide the service to the gym you are talking to:

• ·Delivering and receiving WhatsApp messages via the WhatsApp Business Platform.
• ·Generating AI-assisted reply suggestions and automatic replies on the gym's behalf. Message content is shared with our AI model providers for this purpose only.
• ·Showing gyms their own conversation history, lead pipeline, and booking activity.
• ·Detecting abuse, debugging delivery problems, and keeping the platform secure.

Third-party services

We rely on a small set of subprocessors to run the service. Each receives only the data needed for its role:

We do not sell personal data, and we do not use lead or member messages to advertise to you.

• ·Meta Platforms (WhatsApp Business Platform) — message transport. Messages sent over WhatsApp are also subject to Meta's own terms and privacy policy.
• ·Cloud hosting and database providers — application hosting and encrypted data storage.
• ·AI model providers — processing of message content to generate replies, as described above.

Security

All traffic to the service is encrypted in transit. Access credentials that gyms connect to FIGHTBASE are encrypted at rest. Each gym's data is isolated so that one gym can never read another gym's conversations.

Data retention

We keep lead and member data for as long as the gym's FIGHTBASE account is active, so the gym can maintain its customer history. When a gym closes its account, its data is deleted. You can also request deletion directly at any time — see below.

Data deletion requests

If you have messaged a gym that uses FIGHTBASE and want your data removed, email hakeemmukif@gmail.com from any address and include the WhatsApp phone number you used. We will delete the messages, lead records, and booking history linked to that number across the platform, and confirm by reply within 30 days.

You can also ask the gym you messaged to remove your records; gyms can delete leads directly from their dashboard.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these, email hakeemmukif@gmail.com. If your request concerns data a gym holds about you, we will coordinate with that gym to fulfil it.

Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page and, where appropriate, notify subscribed gyms directly.

Contact

Questions about this policy or our data practices: hakeemmukif@gmail.com.